Our Work

6 locations, 99.9% uptime (up from 90%). Eliminated dependency on centralized receiving by enabling autonomous offline operation with seamless data reconciliation — critical for rural sites with unreliable connectivity.

Thousands of assets across dozens of locations. Replaced paper logs and spreadsheets with geocoded scanning and automated time tracking. Gave management first-ever visibility into route efficiency, technician time allocation, and documentation compliance — enabling data-driven KPIs that weren’t previously possible.

Integrated an AI chat assistant into a web scripting platform where users previously configured JSON instruction objects through a tedious manual UI. Users now describe automation steps in plain English and the assistant generates the correct JSON configuration. Dramatically reduced script creation time and opened the tool to less technical users who couldn’t navigate the original interface.

Dozens of migrations completed. Replaced a manual process of Excel checklists and loose script folders — prone to missed steps, skipped validations, and duplicated data — with an automated workflow handling checklists, validation, data transformation, and metadata verification seamlessly. Reduced migration errors to near zero and cut average migration time by 50%.

20–50K items fulfilled monthly. Replaced flat-file integrations and manual reporting with a standard API, configurable file imports, and a full customer service dashboard with KPI monitoring, inventory alerts, and self-service address and order management. New customers onboard in under a day. Customer service reps handle issues directly in-app instead of through manual processes — higher satisfaction and faster resolution.

Consolidates the business acquisition workflow — listing discovery, opportunity evaluation, due diligence, and valuation — into a single platform, replacing the need to navigate dozens of separate sites and tools to vet potential deals.

100+ enterprise clients since 2010, maintained since 2013. Supports a wide variety of PBX systems (Mitel, Avaya, and others) across large-scale deployments. Ongoing maintenance preserves the client’s recurring revenue stream while protecting their customers’ significant investment in legacy PBX infrastructure — avoiding costly capital expenditure on premature migration.

Ongoing development since 2023 covering scheduling, forecasting, and time tracking. Recent work includes API integration with a new contact center platform, providing real-time agent status feeds for schedule compliance monitoring and dynamic forecast adjustment.