Privacy Policy

1. Introduction

CallSoft LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website forms
• Request information about our services
• Engage us for consulting or development work

2.2 Automatically Collected Information

We may automatically collect certain information about your device and usage patterns, including:

• IP address and location data
• Browser type and version
• Pages viewed and time spent on our website
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Respond to your inquiries and requests
• Send you technical notices and support messages
• Improve our website and services
• Analyze usage patterns and trends
• Comply with legal obligations

4. AI Tools and Client Data Privacy

CallSoft uses AI-assisted development tools in our engineering workflows. We take the following measures to protect client data when AI tools are involved:

• When requested, AI assistance is performed using fully offline models with local inference, ensuring client data never leaves their environment
• When cloud-based AI services are used, we can operate under client-provided API keys so that data remains within the client's own account and usage policies
• We do not use client proprietary code, data, or business information to train or fine-tune any AI models
• Specific data handling arrangements are documented in individual project agreements

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information in the following circumstances:

• With service providers who assist in our operations
• To comply with legal requirements or protect our rights
• In connection with a business transfer or merger
• With your explicit consent

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information
• Objection to processing of your information
• Data portability

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience and gather information about visitors and visits to our website. You can control the use of cookies through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: