Proprietary Payroll Management System
Problem
Payroll data lived in three disconnected places — contact-center systems, physical time clocks, and supervisor spreadsheets — each with its own format and its own quirks. Approvals still ran on paper, and reconciling every source into a single payroll run consumed three full days each week. Employees had no visibility into their own hours or approval status.
Approach
We built a unified ingestion layer that pulled every source into one system under a consistent set of business rules, so hours were calculated the same way no matter where they originated. A multi-tier digital approval workflow replaced the paper sign-off chain. Separate employee and administrator interfaces gave each group the visibility and controls appropriate to their role.
contact-center time supervisor
systems clocks systems
| | |
+---------------+---------------+
v
+---------------------+
| ingest + normalize |
| one rule set, every |
| source |
+---------------------+
|
v
+---------------------+
| multi-tier approval |
| replaces paper |
| sign-offs |
+---------------------+
|
v
payroll run
3 days --> 2 hours
+-------+-------+
v v
employee admin
timesheets consoleOutcome
The new system delivered results on both fronts — cost and speed.
500+ employees across multiple sites and time tracking systems. Unified data collection from disparate sources with consistent business rules and a multi-tier approval workflow replacing paper-based signatures. Detected and eliminated >$1M in annual wasted wages from incorrect time collection, invalid blanket approvals, and over-corrections. Reduced weekly payroll processing from 3 days to 2 hours, with real-time timesheet visibility for employees.
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